Please send bug reports and questions by email.
It helps if you include your iPhone model, iOS version, the app’s version, and what happened. Please do not include numbers or other content from your cards. Keepfolio is made by an independent developer, so replies may take some time.
For how to use the app, see How to Use.
Where is my data stored?
On your iPhone. Keepfolio never sends your data to an external server, and there is no account to sign up for. Keepfolio itself does not save or sync to the cloud, but like other apps, its data is included in your iPhone backups (such as iCloud Backup). See the Privacy Policy for details.
How do I move my data to a new iPhone?
Moving your whole iPhone (Quick Start, iCloud Backup, or restoring an encrypted backup from a computer) brings your data across. To be sure Face ID-protected lines, notes and attachments come along, use an exported file. On your old iPhone, open Keepfolio and choose Settings → Export & Import → Export, set a password and save the file. On your new iPhone, choose Settings → Export & Import → Choose File, and enter the same password.
I forgot the password for my exported file.
No one, including the developer, can open it. Please export again with a new password.
What happens to my data if I delete the app?
It is removed from this iPhone. Always make a backup with “Export” before deleting the app.
I can’t open a protected line.
A passcode must be set on your iPhone. If Face ID or Touch ID is set up, you can use it to open protected lines. Check Settings → Face ID & Passcode (Touch ID & Passcode on iPhone models with Touch ID).
The number doesn’t appear on the app icon.
On your iPhone, go to Settings → Apps → Keepfolio → Notifications and turn on Badges. Expiry lines set to “Don’t Notify” are not counted. If you chose “Don’t Allow” when first asked, you can turn it on here.
I can’t make a sixth card.
The free version lets you make up to five cards. Tap “Buy Keepfolio” in Settings to remove the limit with a one-time purchase. If you delete a card, you can make another.
I bought Keepfolio but still can’t make a sixth card.
Tap “Restore Purchases” in Settings. You need to be signed in to the App Store with the Apple Account used for the purchase. The same applies if you use it through Family Sharing.
I would like a refund.
Payments are handled by Apple, so please request a refund from Apple.
An expired line is still counted on the app icon.
Update the line with the new expiry date, and it will no longer be counted.
How do I change the text size?
The app follows your iPhone’s text size. To change it for this app only, go to iPhone Settings → Accessibility → General → Per-App Settings → Keepfolio.
How do I change the language?
The app appears in English or Japanese, following your iPhone’s language setting.