To report a problem or ask a question, please email us.
It helps if you include your iPhone model, iOS version, the App version and what happened. Please don't send family photos or the contents of your timeline. Eramio is made by an independent developer, so replies may take some time.
For step-by-step instructions, see How to Use.
I see a family I don't know when I first open the App.
That's a sample to show how Eramio works. You can open the sample cards, but you can't edit them. Save your first event with + at the bottom right, and the sample disappears and your own family's timeline begins. The sample doesn't count toward the 30 free events and isn't included in exports.
How do I switch views?
The button to the left of the gear at the top right cycles through Photos, Titles and Year Photos.
Where do events shared by several people go?
Events that involve more than one person, like a family trip, go in the Everyone column on the far left when you select two or more people in Who. Who was there isn't shown on the home card; open the event to see each person, along with how old they were that day.
I don't know the exact date.
You can save a full date, just a month and year, or just a year. Birth dates can be just a year, too. When a date isn't exact, ages are shown as “about.”
How do I add or rearrange Year Photos?
In the Photos view, use the + frame just below each year's divider to add photos from your library. Touch and hold a photo until the photos jiggle, then drag to rearrange, or tap the × at the top left to remove one.
How do I attach documents (PDFs)?
When editing an event, use Add Document and choose Files to pick a PDF, or Scan Document to scan paper into a PDF. Each document can be up to 10 MB, with no limit on how many. Password-protected PDFs can't be attached.
Where is my data stored?
On your iPhone. Eramio doesn't send your data anywhere. It's included in your iPhone backup (such as iCloud Backup), like any other app. See the Privacy Policy for details.
Can I delete the originals from my Photos library?
Photos you add to Eramio are copied into the app, so deleting the originals from your Photos library won't remove them from your timeline. The copies in Eramio are resized to about 2,048 pixels on the longest side, and photos you share from Eramio are the same size. If you want to keep a photo at full size, keep the original in your Photos library.
How do I move my data to a new iPhone?
Your data moves with your whole iPhone (Quick Start, or restoring from iCloud Backup or a computer backup). You can also use an exported file: on your old iPhone, go to Settings → Export in Eramio, set a password and save the file; on your new iPhone, go to Settings → Import and enter the same password.
What happens to my current data when I import?
Your current data is completely replaced by the contents of the file. One copy of the data from before the replacement is kept, and you can bring it back with Settings → Undo Last Replacement.
I forgot my export password.
No one, including the developer, can open the file. Please export again with a new password.
What happens if I delete the App?
Your data is deleted from this iPhone. Before deleting, be sure to make a copy with Export.
I can't add a 31st event.
The free version lets you create up to 30 events with every feature. A one-time Purchase in Settings lets you add as many events as you like. There's no limit on family members or photos, even in the free version.
I purchased, but I still can't add a 31st event.
Tap Restore Purchase in Settings. You need to be signed in to the App Store with the Apple Account you used to purchase. The same applies if you use Family Sharing.
I'd like a refund.
Payments are processed by Apple, so please request a refund from Apple.
How do I change the look?
In Settings → Appearance, choose Ring, Family Colors, Sunrise or Navy. Light and dark switch automatically with your iPhone settings.
How do I change the text size?
Eramio follows your iPhone's text size. To change it for Eramio only, go to Settings → Accessibility → General → Per-App Settings → Eramio on your iPhone.
How do I change the language?
Eramio appears in English or Japanese, following your iPhone's language settings.